1.1 It is not necessary to register with us in order to use most parts of this website.
Use of Website
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor Provided Material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from Other Websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
VISITOR TERMS & CONDITIONS
You are admitted to this Attraction subject to the following Entry Conditions. If you do not comply with them, you may be removed from the Attraction by Groombridge personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions.
Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Groombridge personnel or any third party instructed on behalf of Groombridge.
By entering the Attraction, you accept that you have to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave safely at all times.
For health and safety reasons (due to the topographical features of the Attraction), wheelchairs are the only transport device permitted within the Attraction.
2. Our commitment to provide a service:
Groombridge will endeavour to ensure that as many attractions as possible are available for use by guests at the Attraction. However, Groombridge in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the numbers of persons having access to the Attraction.
The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Groombridge reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, Groombridge reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.
Our right to remove you:
Groombridge, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban entry from the Attraction, or remove other guests or staff: or who acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Groombridge by reliable independent sources; has been convicted of a criminal offence relating to Groombridge, or civil unrest at Groombridge property/attractions; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, exhibits or any other buildings at the Attraction.
Groombridge reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Attraction or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any many which has caused any person to report that individual to Groombridge; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid Ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Groombridge reasonably believes that they have purchased a ticket from an unauthorised source.
If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Groombridge’s discretion, be denied entry or escorted from the Attraction without any right to a refund.
3. Tickets/ Admissions:
A binding contract between us (Groombridge Estate Management Ltd) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law. All tickets purchased are non refundable and are not transferrable.
THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/ vouchers by anyone other than Groombridge is strictly prohibited. Only persons authorised by Groombridge are permitted to sell or offer for sale any other items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Groombridge, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable if admission is refused or relinquished for any reasons referred to in these Entry Conditions. Non-dated tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events. Tickets booked online will be delivered following Groombridge’s delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate authority, hand stamp or ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to gain access. Tickets must be retained at all times and submitted for inspection if required by Groombridge. No person under the age of 18 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such person or persons whilst on the site must remain under the control or supervision of an adult at all times. Groombridge reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
4. Your behaviour:
Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including e-cigarettes) is strictly prohibited other than in the designated smoking areas. All attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator’s instructions.
5. Your dress & appearance must be suitable for a family theme park:
You must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction.
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. If a parking fee applies and you lose your car park ticket, you will have to buy a new ticket. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.
To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Groombridge reserves the right to make reports to the relevant authorities which may lead to prosecution. To consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Groombridge and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances is strictly prohibited, and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.
Pets or animals of any nature are expressly prohibited in the Attraction (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. Groombridge reserves the right to contact any relevant authority to make and be responsible for any decision concerning any animals that are left unsupervised or that are found to be in distress.
Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Groombridge may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/ filming restrictions in place from time to time whilst within the Attraction. From time to time Groombridge or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you, therefore, agree that Groombridge or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Groombridge or such authorised party (as the case may be.)
10. Parents and Guardians of Children:
Please do not leave your child unattended when at Groombridge Place as we are unable to look after them whilst you do this, if you have a particular problem with this advice, please take it to a member of our team.
In response to the Covid-19 pandemic, we introduced specific safety measures to safeguard the health, safety and wellbeing of persons visiting our Attractions. These were in line with Government requirements and recommendations.
As the pandemic changes, we will respond to new requirements as advised.
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus, but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledges that they do so at their own risk.
This web site is owned and run by Groombridge Estate Management Ltd recognises that your privacy is important and is committed to preserving it. This policy sets out our policy in relation to ant personal information which you supply to us through the use of this website.
Booking your Groombridge Estate Management Ltd tickets online is quick, easy, convenient and safe
Groombridge Estate Management Ltd makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.
All of your personal information is encrypted as it travels over the Internet.
The information contained on the Groombridge Estate Management Ltd website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. In particular, we reserve the right to change the prices without prior notice provided that such changes are notified to you before you book your visit. The photographs reproduced on the website and online booking system are intended to give a general impression of Groombridge Estate and what you may expect from your visit. We will attempt to ensure that as many areas and attractions as possible are open for use by you during your visit. However, we reserve the right to alter the programme of areas and attractions if, at any time, it is deemed necessary or appropriate to do so.
How we collect data about you and your use of this web site
You are in control of what information we collect about you. By submitting your information, you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of the web site may not be accessible or useable. We may ask you for information about yourself when you purchase tickets or other products or services, when you enter competitions or register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback. We and our appointed advertising company also collect anonymous information about your use of the web site from cookies and by the use of pixel tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy.
Administration, other non-marketing use and Disclosure
We will use the information you enter at the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. We may conduct analysis of user traffic.
We may also disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use or terms and conditions of supply and other agreements, or to protect the rights, property or safety of The Tussauds Group, our customers, or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction.
If you book a ticket from us, the data you give us about yourself, will enable us to give you updates other than through our web site, using the contact details you provide, on promotions and services we think may interest you or to involve you in market research. To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. In some cases, we may also wish to share your data with third party entities that process personal information on our behalf so that they can update you on promotions and services they think may be of interest to you.
Whenever we ask you for information about yourself, if you have indicated that you wish to receive direct marketing material from us and/or from third parties, your personal details will be included in a database compiled for direct marketing purposes and from time to time, you may receive these marketing communications. This will enable us to keep you informed about offers and events run by us.
If you have indicated that you wish to receive direct marketing material or e-mail updates from us and /or third parties but subsequently change your mind, you should notify email@example.com
As soon after this as is reasonably practicable, we will remove your name from the relevant database.
We will take reasonable steps to ensure that your data is used by third parties in accordance with this policy.
What countries your data may pass through
However, we will take the steps outlined in this policy above to maintain the security of your information.
Links to other websites
We use links to improve your experience of our web site. We will always seek to make these links clear, so that you know you have left our web site. However, please be aware that these web sites are owned and run by other companies and organisations, and we cannot accept responsibility for any information you choose to divulge to a linked web site. Such websites have their own privacy policies and please check these policies before you submit personal data to them.
We try to ensure that our web site offers visitors exactly what they are looking for – to help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the web site. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don’t link these addresses to any person’s name or identity.
Cookies are small amounts of information, which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although in that case, you may not be able to use certain features on our site. To disable cookies, consult your browsers help files and follow the steps shown.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see a copy of any personal data (as defined in the Data Protection Act 1998) held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. if you wish to do this, please contact us. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.
Any comments, queries and requests relating to our use of your data are welcomed and should be emailed to us at firstname.lastname@example.org or addressed to us at:
Groombridge Estate Management Ltd
Groombridge Estate Management Ltd. (Company No. 13650482) whose registered office is at Groombridge Place TN3 9QG
Law and Jurisdiction
Our business’s name is: Groombridge Estate Management Ltd
Our business address is: 08823754
Our VAT registration is: GB 178416383
Our contact details can be found here.